Frequently Asked Questions

  • What products does Shanghai Senturui mainly export?

    We specialize in two main categories:

        1.3C consumer electronics components (connectors, adapters, power accessories, custom hardware parts).

        2.Outdoor furniture anti-bird spike solutions (humane, weather-resistant spike strips and installation accessories for patios, balconies, and gardens).

  • Do you only do export, or also import?

    We are an import and export trading company. While our main focus is exporting Chinese-made products to global markets, we also help overseas clients source specific components from China and, in some cases, facilitate imports of specialized materials or finished goods upon request.

  • Can you customize anti-bird spike solutions for unique outdoor furniture designs?

    Absolutely. We offer custom sizes, colors, base materials, and mounting methods (adhesive, screw-on, or tie-mount). Just provide your furniture dimensions or a CAD drawing, and our engineering partners will help design a solution that fits perfectly without affecting appearance.

  • What is your Minimum Order Quantity (MOQ)?

    MOQ depends on the product. For standard anti-bird spike strips or common electronic components, MOQ can be as low as 500–1,000 pieces. For fully customized (non-standard) items, MOQ is typically higher (around 3,000–5,000 pieces). We are open to discussing sample orders or trial batches for new customers.

  • What shipping methods do you support?

    We support sea freight, air freight, express couriers (DHL, FedEx, UPS), and railway transport to Europe. For small samples or urgent orders, express is recommended. For bulk orders, sea freight is the most cost-effective. We can also arrange door-to-door delivery (DDP) upon request.

  • What payment terms do you accept?

    Common terms: T/T (bank transfer) – 30% deposit, 70% balance against copy of Bill of Lading.
    We also accept L/C at sight, PayPal (for small amounts), and Western Union for sample orders.
    Long-term partners may qualify for OA (open account) terms after mutual agreement.

  • How do you ensure product quality?

    We follow a three-step quality control process:

        1.Pre-production sample approval.

        2.In-line inspection during mass production.

        3.Final random inspection before shipment.
        For critical orders, we can arrange third-party inspections (e.g., SGS, TÜV, Intertek) at the customer's expense.